Parking, airports and the last mile: the questions asked from a taxi

Parking has four facts and most hotels publish one

Whether there is parking at all, how many spaces, the price per night, whether it can be reserved in advance or is first-come, the height restriction, and what the nearest paid alternative is when it is full. "Parking available" answers none of that, and a guest who arrives to a full garage at midnight with a car they cannot leave anywhere writes the review that costs more than the space did.

Never promise a space the hotel cannot hold

If parking cannot be reserved, saying "there should be space" is an invention that will be discovered at midnight. The honest answer names the constraint - how many spaces for how many rooms, and what the guest should do if it is full - which lets them decide to book the public garage instead. A guest who parked elsewhere on honest advice is not unhappy; one who was reassured is.

Directions are specific or they are useless

"Ten minutes from the station" helps nobody with a suitcase. Which exit, which side of the road, whether there are stairs, which bus number and where it stops, what the taxi fare should be roughly, and what the hotel is next to that a driver will recognise. The last detail matters more than the rest: an address a local driver does not know is the commonest arrival failure, and the hotel knows what to say instead.

Answer in the language the question arrived in

Arrival logistics are precisely where a guest is least able to work in a second language - under time pressure, with luggage, possibly lost. This is the traffic where multilingual answering pays most, and where a mistranslated street name does real harm. Keep place names and station exits in the local script alongside the translation, so the guest can show a phone screen to a driver.