PMS, RevPAR, ADR, OTA, channel manager, rate parity, overbooking, concierge, folio, length-of-stay, no-show policy — each defined в plain English alongside SLAtech Hospitality's posture. Pairs с vertical FAQ и umbrella glossary.
Average room revenue / occupied room-nights. Distinct from RevPAR (which includes vacancies). SLAtech Hospitality's bot can quote dynamic ADR based on date / room type / length-of-stay rules configured by the revenue manager.
Software that synchronises room availability и rates across multiple OTAs + the hotel's direct site. SLAtech Hospitality integrates с major channel managers (SiteMinder, Cloudbeds Channel Manager, Hotelrunner) к ensure bot quotes are inventory-accurate.
Software synchronising inventory + rates across OTAs (Booking.com, Expedia, Agoda) and direct-booking channels. SLAtech Hospitality reads channel-manager availability к prevent overbooking when direct booking happens concurrent с OTA traffic.
AI bot's ability к respond к local-attraction, F&B, transport, и tour requests beyond basic booking. Requires curated local knowledge-base. SLAtech Hospitality's concierge depth is per-property tuned at signup; generic chatbots default к English-first generic recs.
Hotel staff helping guests с restaurant reservations, transport, tour booking, local recommendations. SLAtech Hospitality augments concierge с а 24/7 multilingual bot для FAQs, restaurant info и transport coordination — escalates к live concierge для complex requests.
Reservation made through the hotel's own website или bot — bypassing OTA commission. Hotels actively incentivise direct booking via best-rate guarantees. SLAtech Hospitality's bot is а top direct-booking-conversion lever.
Arrival before standard check-in time (often 3pm). Availability depends on housekeeping rotation. SLAtech Hospitality bot surfaces early-check-in availability и handles guaranteed-early-check-in upgrades.
The guest's running tab of room charges, F&B, mini-bar, services. SLAtech Hospitality bot can surface folio summary к the guest на demand (via PMS integration) и handle questions about specific line items.
Reservation для multiple rooms (weddings, conferences, sports teams). Special rates и room-block management apply. SLAtech Hospitality bot identifies group-booking inquiries и routes к sales team rather than auto-processing.
Discount-rate quotation для multi-room bookings (wedding, corporate event, tour operator). Requires deposit collection + cutoff date + room block guarantee. SLAtech Hospitality ships а group-rate workflow native; generic chatbots cannot quote group rates.
Post-stay review on TripAdvisor / Booking.com / Google / hotel's own site. Material к SEO и future booking conversion. SLAtech Hospitality bot can prompt а review post-stay with а direct link к the appropriate platform.
Departure after the standard time (often 11am или noon). Hotels often charge для late check-out beyond а grace window. SLAtech Hospitality bot handles late-check-out requests against PMS-configured policies.
Number of nights а guest stays. Minimum-LOS restrictions used in revenue management (e.g. 2-night minimum on summer weekends). SLAtech Hospitality bot enforces configured LOS rules при quoting availability.
Hotel-chain loyalty schemes: Marriott Bonvoy, Hilton Honors, Hyatt World, Accor Live Limitless. SLAtech Hospitality bot surfaces loyalty status, points balance и tier-specific perks during booking conversations.
Hotel loyalty programmes (Marriott Bonvoy, Hilton Honors) с member-tier benefits (room upgrades, late checkout, points multipliers). SLAtech Hospitality looks up loyalty status at intake и surfaces tier-appropriate offers.
Hotel's charge / cancellation rule when а booked guest doesn't arrive. Commonly full-night charge for non-cancellable bookings, deposit forfeiture for flexible. SLAtech Hospitality bot surfaces no-show policy при booking confirmation.
Third-party booking platforms: Booking.com, Expedia, Agoda, Airbnb. Charge 15-25% commission per booking. SLAtech Hospitality's bot pushes for direct booking (lower vendor cost) while remaining channel-compatible for OTA-originated guests.
% of available rooms sold. Industry baseline 65-75% annual; varies seasonally. SLAtech Hospitality dashboards surface occupancy alongside booking-funnel conversion rates.
Selling more rooms than physically available — а common revenue-management practice anticipating cancellations. SLAtech Hospitality's bot can be configured с overbooking limits per room type и routes к а human-handoff if confirmation cannot be guaranteed.
The hotel's operational system of record — reservations, room inventory, guest folios, housekeeping status. Major PMS vendors: Opera (Oracle), Cloudbeds, Mews, Apaleo, Protel. SLAtech Hospitality integrates с major PMS systems via REST APIs to read live availability, write back reservations и pull guest context.
Hotel's operational system of record для reservations, room status, guest profiles, billing. Examples: Mews, Cloudbeds, Opera, Protel. SLAtech Hospitality integrates с PMS APIs к quote live availability + rates; generic chatbots scrape stale cached rate sheets.
Contractual obligation к OTAs forbidding lower rates on the hotel's own site than on the OTA. SLAtech Hospitality bot quotes follow the configured rate-parity policy — typically matching public OTA rates while offering perks (free breakfast, room upgrade) к direct bookers.
Hotel revenue management metric: total room revenue / total available room-nights. Industry benchmark. SLAtech Hospitality's bot indirectly lifts RevPAR by increasing direct-booking conversion (avoiding OTA commission) и handling late-night booking attempts that would otherwise abandon.
Moving а guest к а higher category room (commonly free at check-in based on availability и loyalty status). SLAtech Hospitality's bot surfaces upgrade availability и quotes paid-upgrade prices during pre-arrival chat.
Guest arriving без а prior booking. SLAtech Hospitality's bot supports same-day walk-in queries — surfaces live availability и handles same-day booking through the integrated PMS.
Terms defined — now verify the implementation: