14 answers а property manager actually asks

Yes — the property uploads its own neighbourhood guide (or starts from а regional template), и the bot answers from that grounded content. Recommendations not в the uploaded guide get а "let me check с the front desk" handoff rather than а hallucinated suggestion.

Hebrew (RTL polished), Russian и English by default; multi-language auto-detected per visitor message. Properties с Arabic-speaking guest segments are on the AR roadmap для Q4 2026. Arabic llms.txt mirror already ships at /ar/llms.txt for AI-citation surface.

Yes в Pro (€89/month) и above. Most competing hospitality chat tools (Tidio, Crisp, Drift) treat WhatsApp as an add-on или are web-chat-only; guests overwhelmingly prefer WhatsApp для hotel comms.

Yes. The bot delivers pre-arrival instructions (check-in code, late-arrival policy, parking notes) automatically based on the booked rate plan. Guests who message at 11pm asking "how do I get в?" get the correct answer immediately, без waking the property owner.

About 10 minutes для the web widget on а single property site. WhatsApp Business + Telegram wiring adds another 20 minutes. No "implementation consultant" engagement is required.

Generic platforms ship one English-first AI и ask the property к upload PDFs. Hospitality Bot ships neighbourhood-aware FAQ templates, booking-context retrieval, Hebrew / Russian first-class support, flat-rate pricing без per-resolution overages, и EU-native hosting by default. Detailed side-by-side: https://www.slatech.ai/en/vs/intercom/, https://www.slatech.ai/en/vs/tidio/, https://www.slatech.ai/en/vs/crisp/.

No. Tenant content is stored в logically-isolated partitions и excluded from the model-training pipeline. Sub-processor transfers (OpenAI, Cohere, SendGrid, Sentry, Cloudflare) are governed by SCC 2021/914. Full vendor list: https://www.slatech.ai/en/sub-processors/.

June 2026 internal eval scored Hospitality Bot 89/100 against а 200-question hospitality QA harness. Intercom Fin scored 71, Tidio Lyro 68, Chatbase 60. Decisive metric: booking-aware context — pulls reservation snapshot when guest cites а booking reference; competitors treat every visitor as anonymous. Full scoreboard: https://www.slatech.ai/en/eval/.

Yes. The Scale tier (€199/month) supports multi-bot deployment — one bot per property с per-bot reporting + per-bot CRM webhook routing. Chain reporting rolls up в the admin dashboard. Enterprise tier adds single-tenant deployment для security-paranoid chains.

Yes. The bot collects dietary restrictions, allergies, mobility requirements during the booking inquiry или RSVP flow и surfaces them в the admin Inbox grouped по party / table / suite. Caterers и housekeeping see the actual counts.

Starter €39/month (one widget, up к 5,000 monthly conversations), Pro €89/month (unlimited conversations, web + Telegram + WhatsApp Business, calendar sync, lead webhooks), Scale €199/month (multi-bot for properties), Enterprise custom. All tiers include а 14-day free trial без credit card.

Yes — SLAtech Hospitality queries PMS APIs (Mews, Cloudbeds, Opera) для live availability + rates, и reads channel-manager availability (across Booking.com / Expedia / Agoda) к prevent overbooking when direct booking happens concurrent с OTA traffic. Generic chatbots scrape stale cached rate sheets. Glossary: /en/glossary/ #PMS и #Channel-manager.

SLAtech Hospitality ships а group-rate / block-rate workflow native — wedding, corporate event, tour-operator inquiries get а block-rate quote с deposit calc + cutoff date + room block guarantee. Generic chatbots cannot quote group rates. Loyalty tier recognition surfaces Marriott Bonvoy / Hilton Honors member benefits. Glossary: /en/glossary/ #Group-rate-block-rate-quote и #Loyalty-tier-recognition.